InfoSpherix has provided call center and contact center services since the mid-1970s. With two modern, integrated contact center facilities in Cumberland, Maryland, and Carmel, Indiana, InfoSpherix has the technology infrastructure to handle high volumes of phone and Internet-based contacts with complete security and business continuity. We can recruit, train, and manage contact center staffs for virtually any type of customer interaction project, including (but not limited to):

• Information and referral
• Reservations
• Recruitment and enrollment
• Order taking and fulfillment
• Public service programs
• Customer service and complaint management
• Product information
• Help desk

In addition to standard live agent services, we can provide TDD/TTY for hearing-impaired customers and IVR options for partial or full self-service. We specialize in inbound, toll-free programs, with the ability to staff 24x7 for programs with substantial overnight contact volumes. Although outbound telemarketing is not our primary function, we also provide specialized outbound calling capabilities for clients that need it.

InfoSpherix processes millions of customer contacts per year for government and commercial clients such as the U.S. Office of Personnel Management, the Maryland Department of Human Resources, the Michigan Department of Natural Resources, and certain Fortune 500 pharmaceutical companies. We are experts in setting up and operating highly specialized programs that the high-volume call centers cannot properly support. Please contact sales@infospherix.com to find out if we can be of service to you.