InfoSpherix designs, builds, hosts, and operates specialized business solutions that connect organizations and their customers. These hosted services process customer interactions in real-time, through multiple, integrated communication channels, and in self-service or agent-assisted modes. We can combine an interactive website, a call center, and point-of-sale stations into one seamless program that allows you to inform, serve, and transact business with your customers efficiently and effectively.

At InfoSpherix we understand that interacting with customers on all of these levels is a complex business that requires much more than just a piece of COTS software or a one-size-fits-all, volume-based call center. It requires skills in program management, software and database development and maintenance, customer service, financial accounting and money management, data management and analytics, agent training, help desk management, and other specialized tasks. And it requires the ability to apply those skills in a way that meets operational performance standards and adapts to changing circumstances consistently over time. In short, it requires a business partner, not a product.

For more information on how we act as business partners to help our government and commercial clients deal with their customers, please see our ReserveWorld and Contact Center pages.

For more information on how InfoSpherix can be of service to you and your customers, please contact info@infospherix.com.